💡 Pro Tip: Personalize these templates by replacing the bracketed items like [Company Name], [Website URL], and [Operating Hours]. Use WhatsApp formatting like *bold* and emojis to boost readability!
Quick Jump Navigation
1. General Welcome & Greeting Samples
Greet new prospects warmly and set clear response expectations:
Sample #1 · Professional & Crisp
Hello! 👋 Thank you for contacting *[Company Name]*. We have received your message and an agent will be with you in just a few moments. How can we help you today?
Sample #2 · Menu-Driven Interactive Greeting
Hi! Welcome to *[Company Name]*. 🌟
To get you to the right department faster, please reply with a number:
1️⃣ Talk to Sales / Get a Quote
2️⃣ Check Existing Order / Booking
3️⃣ Technical Support
4️⃣ Speak to an Agent
Or visit: [Website URL]
Sample #3 · Casual & Modern Brand
Hey there! Thanks for stopping by *[Brand Name]*. ☕ Our team is currently reviewing incoming messages. Drop your question below, and we’ll get back to you shortly!
2. After-Hours & Holiday Away Messages
Inform customers when you are offline without losing their interest:
Sample #4 · Standard After-Hours Notice
Hi! Thanks for reaching out to *[Company Name]*. 🌙
Our offices are currently closed. Our team operates Monday to Friday, 9:00 AM – 6:00 PM.
We’ve safely recorded your message and will reply as soon as we open tomorrow morning!
Sample #5 · Weekend Auto-Responder
Happy weekend! 🌴 Our support team is currently out of office until Monday at 9:00 AM. For common questions, check our self-service center: [Help Center URL]. We'll contact you first thing Monday!
Sample #6 · National Holiday Closure
Happy [Holiday Name] from all of us at *[Company Name]*! 🎊 Our team is celebrating with family today. We will resume normal support on [Date]. Enjoy the holiday!
3. Sales & Lead Qualification Samples
Turn incoming messages into qualified appointments and paying clients:
Sample #7 · Agency Growth Consultation
Hi [Name]! Thanks for reaching out to *[Agency Name]*. 📈 To prepare for our conversation, could you share:
• Your company name & website
• Your monthly marketing budget
• Your primary growth objective
An account director will review your details immediately!
Sample #8 · Direct Calendar Booking Link
Thanks for your interest in *[Product/Service]*! 🚀 Want to skip the queue? Pick a 15-minute demo slot that fits your schedule directly on our calendar: [Calendly/Cal.com Link]
4. Customer Support & Issue Resolution
Reassure frustrated users and reduce support ticket volume:
Sample #9 · Support Ticket Confirmation
Hi there! 🛠️ Your support request has been logged under Ticket #[TICKET_ID]. Our technical engineers are on it. Typical response time is under 20 minutes during business hours.
Sample #10 · Known Service Maintenance Alert
Hello! We are currently performing scheduled maintenance on [Service Name]. All systems are expected to be fully restored by [Time]. Track real-time status here: [Status Page URL]
5. E-Commerce & Order Tracking Messages
Sample #11 · Instant Order Tracking
Hi! 📦 Thanks for shopping with *[Store Name]*. To track your shipment, reply with your *Order Number* (e.g., #1042) or track it directly here: [Tracking URL]
Sample #12 · Return & Exchange Inquiries
Need to exchange or return an item? No problem! 🔄 Please check our hassle-free 14-day return policy and submit your return request here: [Returns Portal URL]
6. Real Estate, Healthcare & Appointments
Sample #13 · Real Estate Property Inquiries
Hello! Thanks for your interest in our property listings at *[Realty Brand]*. 🏡 Please let us know your preferred location, budget, and configuration (2BHK / 3BHK / Villa), and our property advisor will share curated brochures!
Sample #14 · Clinic / Medical Appointment
Welcome to *[Clinic Name]*. 🩺 Our reception team is available Mon–Sat, 8 AM–8 PM. To request a doctor's appointment, please reply with your *Full Name* and *Preferred Date/Time*.
7. Frequently Asked Questions (FAQs)
How do I copy these templates into WhatsApp Business?
Highlight any template box above, copy the text, open WhatsApp Business on your phone, navigate to Business Tools > Greeting message / Away message / Quick replies, paste the text, and save.
Can I add variables like customer name automatically?
The standard WhatsApp Business app does not support dynamic tag replacement like {{name}} natively. To send personalized automated campaigns with dynamic names, you need the official WhatsApp Business Cloud API.
How do I create pre-filled message links for my marketing campaigns?
Use LinkWA's Free WhatsApp Link Generator to generate instant, click-to-chat links with custom pre-filled text for your social media bios, Google Maps listings, and website buttons.
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